If there is one lesson that has defined my career in Assisted Living, it’s this: Those who delivers the news, own the narrative. In our world, things go wrong. It’s the nature of the industry. But whether you are a Administrator, a Nurse, or even in Activities, your success depends on how you manage the gap between a family’s expectations and the reality of aging. My #1 tip for every manager I coach is simple: Get ahead of what they know. Why Being First Matters You never wan
